Many clients operate their own call centres whilst others are enjoying rapid business growth. Each requires a call answering support system that can intervene when:

• The volume of callers exceeds their capacity
• Calls come at low-staff times (illness etc.)

To maintain high-quality and to ensure all enquiries are captured they are automatically transferred to ukcallcentre.

Where a caller might have received an engaged tone or be 'placed in a queue' they are now immediately answered without any loss of a potential sale.

DATABASE COLLECTION
Callers details are taken and passed back to the company via fax, e-mail or web

BENEFITS OF THE SERVICE
The service reduces the pressure on staff at peak times and allows the call centre manager the extra flexibility with their on-site staff.

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