About us
Who are we?
Answering for you and to you since 1993. Everything we do revolves around you.
Founded in 1993, UK Call Centre (UKCC) has over 31 years of experience in providing exceptional outsourcing solutions for businesses. We specialize in customer service, telecommunications, web-based support, and other business processes designed to enhance efficiency, improve profitability, and strengthen customer relationships.
Over the decades, we have grown and evolved significantly. From our humble beginnings, we’ve expanded into a globally recognized Business Process Outsourcing (BPO) provider. Our head office is proudly located in the heart of Chester city centre, but our operations span the globe. With clients in multiple countries and industries, we’ve adapted to meet the changing demands of businesses in a fast-paced and ever-evolving market.
Operating 24/7, 365 days a year, our highly trained and experienced Customer Service Executives work as an extension of your business, delivering tailored solutions that ensure your customers are supported around the clock. From answering calls and handling customer inquiries to streamlining business processes, UKCC has built a reputation for reliability, flexibility, and outstanding service.
As we continue to grow, our commitment remains the same: to help businesses thrive by providing innovative and efficient outsourcing solutions.
- Reliable
- Experienced
- Committed
- Confidential
Choose us
We are your perfect BPO Provider
At UKCC, we have been delivering exceptional Business Process Outsourcing services for over 31 years. As a trusted partner to businesses worldwide, we help streamline operations, enhance customer service, and ensure business continuity.
By partnering with us, you can seamlessly outsource your phone lines and other essential business processes to ensure smooth operations, no matter the situation.
We act as an extension of your business, offering tailored solutions to meet your specific needs. Many of our clients also rely on us as part of their contingency planning. During unexpected situations, such as power outages or major disruptions, they divert their lines to us to ensure uninterrupted service. This proactive approach helps prevent dissatisfied customers, reduces costly complaints, and protects your business reputation.
Outsourcing with UKCC is more cost-effective than hiring, training, and managing in-house staff.
With decades of experience, our specially trained agents are experts across a wide range of industries.
We pride ourselves on delivering top-tier customer service with a focus on creating positive experiences for your clients.
Unlike some providers, we do not use AI or robots to manage customer interactions. Our team consists of real, highly trained professionals who ensure every customer feels valued and heard.
Whether you need extra support during peak seasons or temporary assistance, we can quickly scale services up or down to meet your requirements.
Free up your time and resources to concentrate on what matters most—growing your business and achieving your goals.
We operate globally, 24/7, 365 days a year, ensuring your business is always supported, no matter the time zone or situation.
We’ve recently invested in advanced script software and cutting-edge technology to enhance efficiency, improve service delivery, and ensure we remain leaders in the BPO industry.
At UKCC, we combine state-of-the-art technology with the human touch to deliver tailored solutions that support your business's success. we pride ourselves on delivering professional, reliable, and customer-focused solutions to support businesses of all sizes.
Testimonials
What they are saying about us
Dr Yuill
Pennine Medical Services
The medical starting point from the company was the pull for me. In my line of work history needs to be taken accurately. The staff are always professional. They have managed my appointments and schedule for over 10 years. Nothing is too much trouble, they never let me down.
Wendy Goodall
Protec Customer Service Manager
We have used your Company in respect of our out of hours calls with great success for many years, an excellent, professional service which we use with confidence.
Jenny Stevens
M Group Services
"After 17 years, we were starting to struggle with weekend cover, and the additional working hours and overtime costs were not sustainable.
Having UKCC take our calls over the weekend has allowed us to reduce shifts and significantly improve work-life balance for the team. During severe weather events and busy periods, they have handled calls exceptionally well under extreme pressure.
UKCC has tailored their approach, learned our clients' systems and requirements, and adapted seamlessly. The open communication and regular meetings are invaluable, and they’re never afraid to ask questions to ensure everything is completed correctly. It’s a pleasure working as one team.
10/10 – open communication, regular meetings, and a proactive approach. I would definitely encourage other businesses to use UKCC and explore their advanced processes."
Debbie Brookes
Go Response (Account Manager)
“I would just like to say how pleased we are with the service that UKCC provide us. Over the past 5 years they have taken messages on our behalf, and passed these to us in a timely and accurate manner. On the occasions that we have needed to contact you, your team have always been friendly and responsive”
Sian Edwards
Oxford Surgery – Practice Manager
Sam Costello
Mitie Business Support Manger