Specialist Call Handling for Facilities Management & Engineering
We support FM providers, engineering firms and maintenance teams with 24/7 call handling, engineer dispatch and workflow-driven escalation.
FM Risk is 24/7
Facilities and engineering teams don’t get the luxury of switching off at 5pm.
When an alarm triggers, a system fails, or a contractor needs escalating, missed or mishandled calls don’t just cause inconvenience — they create risk.
Many FM teams rely on ad-hoc solutions: diverted mobiles, over-stretched duty managers, or generic call handling services that don’t understand escalation rules, asset criticality, or client SLAs.
The result is familiar:
This is when operational pressure is highest — and where process matters most.
M Group Services
"After 17 years, we were starting to struggle with weekend cover, and the additional working hours and overtime costs were not sustainable.
Having UKCC take our calls over the weekend has allowed us to reduce shifts and significantly improve work-life balance for the team. During severe weather events and busy periods, they have handled calls exceptionally well under extreme pressure.
Protec Customer Service Manager
We have used your Company in respect of our out of hours calls with great success for many years, an excellent, professional service which we use with confidence.
Trusted Support
Clear processes for high-risk environments
We follow your dispatch rules precisely: job type, priority, skill set and location.
We manage urgent repairs, equipment breakdowns and maintenance calls.
Your escalation paths are followed with strict accuracy.
Flexible Tools
Workflows tailored to every operation
We mirror your terminology, rules and processes with fully customised scripts.
Engineers and tenants can report issues via phone, email or webchat.
Status updates and job progress flow through your workflow instantly.
For Engineering
Precision support for technical teams
We prioritise and dispatch emergency jobs using your defined criteria.
We coordinate planned works and manage confirmations and cancellations.
Calls about technical issues are routed to the correct engineer or team.
For Facilities Management
Support for multi-site operations
We manage issue reports, progress updates and general communication.
We notify contractors, confirm attendance and track updates using your workflow.
Every action is timestamped, supporting SLA compliance and detailed reporting.
Operational Reliability
Stable systems for high-demand environments
Teams in the UK and overseas, all native English speakers trained in FM and engineering communication.
Our platform remains stable and responsive even during major incidents.
Start Today
Reduce downtime and protect your reputation
We’ll review your workflows and provide a clear, no-pressure plan.